Support | Klocwork Developer Network

Klocwork Insight 9.6-SR4 available

May 17, 2013 - Klocwork has just released Service Release 4 (SR4) for Klocwork Insight 9.6. This is available as full installation packages for all platforms. Although there are no patch installers to upgrade from 9.6-GA, SR1, SR2 or SR3 to 9.6-SR4, the full installation packages can be used to perform this task. (Remember to back up any customized configuration files.)

Accessing Support

Support account-holders can create and view their support requests 24x7, participate in forums, access technical notes and download software.

If you have an existing support account, log into Klocwork Developer Network to access all that Support goodness.

Currently, software is downloaded from my.klocwork.com.

Support Resources

View Klocwork product documentation
Participate in user forums
Access software, service releases and patches here (support login required)
Create and manage support tickets (support login required)
Dive into eLearning resources at Klocwork University

Support Policy Overview

For Klocwork Insight and Inspect we provide telephone, on-line and email support on technical issues during business days.

Online services include our ticketing system, forums, documentation archives, release installer and patch downloads and file-transfer services.